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Refund and Returns Policy
Your Little One’s Comfort, Safety & Hygiene Come First
At Mom’s Panda, we carefully check and pack every order before dispatch. As our products are made for newborns and babies and come into close contact with delicate skin, we follow a strict hygiene-first policy.
For the comfort, safety and hygiene of every little one, we do not accept returns once an order has been delivered. Please carefully check the product details, size chart and product information before placing your order.
Return Policy
Returns are not accepted for change of mind, incorrect size selection, colour/design preference, or opened, used or washed products.
Damaged, Defective, Wrong or Missing Products
If you receive a damaged, defective, wrong or missing product, please do not use or wash it. Contact us within 48 hours of delivery with:
- Your order number
- Clear photos or videos of the product and the issue/defect
- Photos of the packaging and shipping label
- Details of the missing item, if applicable
- An unboxing video, if available (we may request one)
Replacement / Exchange Process
Our team will review the request and verify the issue. For approved cases, a replacement or exchange may be provided, subject to product availability.
When Replacement / Exchange Is Not Accepted
Requests are not accepted for:
- Used, washed, altered, stained or damaged products (including damage after delivery)
- Products with missing tags or packaging
- Requests made after 48 hours of delivery
- Incorrect size selection or change of mind
Refund Policy
Refunds are not provided for change of mind, size, colour or personal preference.
For approved wrong, damaged or defective products, a replacement or exchange will generally be considered first. If a replacement is not possible, a refund will be provided after verification and approval. Approved refunds are processed to the original payment method within [5–7] working days, subject to applicable payment processing timelines.
Sale & Promotional Products
Sale or promotional products may be non-exchangeable and non-refundable, as stated in the applicable offer terms**, except in the case of wrong, damaged or defective products.**
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been processed or shipped, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel.
Baby Clothing Care
Please inspect your order before washing. Wash before first use with a mild baby-safe detergent. Use a gentle cold/lukewarm wash, avoid bleach and harsh chemicals, and line dry in shade.
Hygiene Policy
Because our products are made for newborn babies, hygiene and safety are extremely important to us. For this reason, we cannot accept returns or replacements of products that have been worn, washed or used.
How To Contact Us
Please contact us within 48 hours of delivery:
📞 +91 78894 98356
✉️ support@momspanda.in
Our customer support team will review your request and guide you through the next steps.
Important Note
Please inspect your order as soon as it is delivered and keep the original packaging until you have confirmed that your order is complete and correct. Mom’s Panda reserves the right to verify all replacement, exchange or refund requests. Providing photos or videos does not automatically guarantee approval.