Shipping and Delivery Policy

Last Updated: September 2026

At Mom’s Panda, we carefully pack every order so your little one’s essentials reach you safely and in perfect condition. This Shipping & Delivery Policy explains how we process, dispatch and deliver your orders.

1. Shipping Coverage

Mom’s Panda currently delivers across India, subject to serviceability of the delivery PIN code by our courier partners.
Some remote or non-serviceable locations may require additional delivery time or may not be eligible for delivery.
Delivery availability will be determined based on the PIN code entered at checkout.

2. Order Processing & Dispatch

Processing Time

Orders are generally processed and dispatched within 1–3 working days after successful payment and order confirmation.

Before dispatch, every order goes through:

Product quality check
Order verification
Careful packing
Address and contact-detail verification
Orders placed on Sundays or public holidays will be processed on the next working day.
During sale periods, festive seasons or unusually high order volumes, processing may take slightly longer.

3. Delivery Timeline

Once your order has been dispatched, the estimated delivery time is generally:

Most locations in India: 3–5 working days after dispatch
Remote or difficult-to-service locations may require additional time.

Estimated Total Delivery Time

Including processing and transit, most orders should reach you within approximately: 4–8 working days from the date of order.

These are estimated timelines and not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be calculated based on factors such as:

Delivery PIN code
Order weight
Package dimensions
Courier service availability
The applicable shipping charge will be clearly displayed at checkout before you complete your payment.
There will be no hidden shipping charges.

5. Payment Method — Prepaid Orders Only

Mom’s Panda currently accepts prepaid orders only. We accept available online payment methods such as:

UPI
Credit Card
Debit Card
Net Banking
Other payment options displayed at checkout
Cash on Delivery (COD): COD is currently not available on Mom’s Panda.

All orders must be paid online at the time of placing the order.

This is actually a good thing to state clearly rather than having a complicated COD fee structure.

6. Order Confirmation

After successfully placing your order, you will receive an order confirmation through the contact details provided at checkout. Please check your:

Name
Mobile number
Shipping address
PIN code
Order details
If you notice any mistake, contact Mom’s Panda as soon as possible and before dispatch.
Once an order has been dispatched, changes to the shipping address may not be possible.

7. Order Tracking

Once your order has been dispatched, tracking details will be shared through the communication channel available for your order, such as SMS, WhatsApp or email.
You can use the tracking link to follow your shipment until delivery.

Please keep your phone available around the expected delivery date so the courier partner can contact you if required.

8. Delivery Delays

We always try our best to deliver within the estimated timeline. However, delays may occasionally occur because of circumstances beyond our control, including:

Courier delays
Severe weather conditions
Natural events
Public holidays
Festive or sale-period rush
Transport disruptions
Incorrect or incomplete address
Remote-location delivery
Courier serviceability issues

In such situations, the actual delivery date may differ from the estimated timeline.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, mobile number and PIN code at checkout.

Mom’s Panda will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you realise that you have entered an incorrect address, please contact us immediately. We will try our best to assist if the order has not yet been dispatched.

10. Failed Delivery / Return to Origin

If a delivery cannot be completed because of:

Incorrect address
Incorrect phone number
Customer unavailable
Customer refusing the delivery
Repeated failed delivery attempts
Non-serviceable location

In such situations, the courier may return the parcel to Mom’s Panda. If the parcel is returned to us, any refund or re-shipping arrangement will be handled according to our Cancellation, Return & Refund Policy.

11. Damaged Package

If your package appears visibly damaged at the time of delivery, please take clear photographs/videos of the package and contact us as soon as possible.

For product-related issues, please refer to our Returns & Refund Policy for the applicable procedure and timelines.

12. Important Note

The delivery timelines mentioned above are estimates. Mom’s Panda cannot guarantee a specific delivery date because the final delivery is handled by third-party courier partners. However, we will make reasonable efforts to dispatch your order within the stated processing period and assist you in case of any shipping-related issue.

Need Help With Your Order?

For any shipping or delivery-related queries, please contact our customer support team with your Order ID.

Mom’s Panda®
Made with Love for Your Little Ones